CANCELLATION POLICY

Sakura Nails Salon Policies Welcome! We’re so happy to have you here. 😊 To ensure a safe, relaxing, and enjoyable experience for all our clients, please take a moment to review our policies. --- Cancellations & Late Arrivals We kindly ask for at least 24 hours’ notice if you need to cancel, reschedule, or postpone. No-shows: A $15 service fee may be charged to the credit card on file. Late arrivals: A 15-minute grace period is provided. If you anticipate being later than 15 minutes, please call ahead. Services may be adjusted or refused if you arrive more than 15 minutes late, to respect other clients’ appointments. --- Appointments Appointments only – no walk-ins or group reservations. Credit card required to hold your appointment. --- Gel Services Gel is recommended only on healthy natural nails. Please complete all questions on the consultation form prior to your service. Gel toenail services are not offered at this time. --- 💅 Nail Length, Shape & Design Policies Please review the following before booking your appointment to ensure the best experience and results: --- 📏 Nail Length Policy We currently offer nail lengths from extra short to medium-long only: Extra Short: Just beyond the fingertip — natural and clean. Short: Slightly past the fingertip — subtle and practical. Medium: Extended for a balanced, everyday look. Long: Noticeably longer and ideal for bold, detailed styles. 🚨 Please Note: Nail lengths do not go beyond medium-long. --- ✨ Nail Shape Recommendation & Nail Health Policy While clients may choose their preferred nail shape, I will assess the natural nail and recommend the shape best suited for strength and long-term nail health. Some nail shapes may not be appropriate for certain nail types or lengths and may increase the risk of breakage or lifting. If a client chooses a nail shape outside of my professional recommendation, I will provide education on proper care, maintenance, and expectations to help maintain nail health. --- 💅 Nail Shape Policy Clients may choose from the following nail shapes: Square, Round, Oval, Squoval, and Almond. Please keep in mind that nail shape and length may slightly affect the final look and pricing. --- 🎨 Nail Design Policy Our nail design services are focused on minimal, dainty, and subtle details — perfect for clients who prefer a clean and elevated look without extreme or complex artwork. 🚨 Nail art is priced as an add-on and can be applied to any base or finish (including French, Chrome, or Cat Eye). 📸 We encourage clients to send inspiration photos before their appointment to confirm that their design request aligns with the manicurist’s style and capabilities. Please note that extreme, complex, or hand-painted art is not offered. --- 💅 Airbrush Policy At our salon, your health and safety come first. For this reason, we do not use airbrush techniques on gel nails. When combined with gel products and UV curing, airbrushing can release fine particles that may affect air quality and pose potential respiratory risks. We are committed to maintaining a serene, clean-air environment for every guest. Instead of airbrushing, we offer a range of safe and beautiful nail art alternatives—including hand-painted designs, chrome finishes, and artistic gel techniques—that achieve stunning results without compromising your well-being. 🌸 Thank you for supporting our commitment to a healthy and luxurious salon experience. Please note: This policy is strictly enforced for the safety of all clients and staff. --- Minors We welcome clients aged 12–17. Clients aged 12–15 require parental supervision and consent before any gel services. --- Children & Pets Children under 12 are not permitted in the salon unless receiving services. We do not provide child supervision—please plan accordingly. Pets are not allowed, including service animals, due to severe allergies (especially cats). Emotional support or therapy animals are not permitted. We appreciate your understanding of the safety and comfort of everyone in the salon. --- Product Removal We only remove products applied by Sakura Nails; products applied by other nail technicians will not be removed. Clients must arrive at their appointment with bare nails. --- 🚫 No group or party bookings Mobile appointments are not available for special events. --- Photo & Video Policy Sakura Nails may take photos or videos of your nails for promotional, social media, or portfolio purposes. If you do not want us to take photos or videos, please inform your manicurist before your service begins, and we will respect your privacy. Clients are also welcome to take photos or videos of their nails before or after the service. During the service, photos or videos are not permitted to ensure focus, safety, and comfort for both client and manicurist. --- Refunds & Service Satisfaction Please communicate any concerns before paying. Your manicurist will happily adjust your nails or remove enhancements if needed. No refunds are given after you leave the salon. --- Nail Repair Policy Nail repair is recommended when a nail is broken, cracked, or structurally compromised. For the health and longevity of your nails, repairs may be required before proceeding with your scheduled service. Pricing is based on the number of nails and complexity of the repair and will be discussed prior to service. --- Complimentary Fixes, Service Guarantee & Wear Disclaimer: Gel Polish/Gel Overlay services are guaranteed for 5 business days from the original appointment date (excluding breakage). Service-related concerns such as chipping or lifting reported within this time frame may be corrected at no charge, provided the appointment is scheduled within 3 days of notification. Repairs requested after 5 business days, or repairs resulting from breakage, improper aftercare, or external impact, are subject to a repair fee starting at $10 per nail. Wear, Weather & Lifestyle: The longevity of nail services may vary based on environmental conditions and daily activities. Seasonal weather changes, extreme cold or dryness, frequent hand washing, exposure to cleaning chemicals, occupational demands, and lifestyle factors can affect wear and retention. Complimentary fixes do not apply to issues caused by environmental exposure, lifestyle factors, or improper aftercare. --- Aftercare Reminder Proper aftercare is essential to maintaining the beauty, balance, and durability of your nail services. Clients are encouraged to follow recommended aftercare guidelines to support long-lasting results. Note: Nails are jewels, not tools—treat them kindly for long-lasting results! --- Cell Phones Sakura Nails is a place to relax and unwind. Please keep phones on silent or vibrate. Step outside for calls, or let us know in advance if an important call may interrupt your service. Using your phone during service may affect the quality or timing of your appointment. --- Service Policy Every manicure and pedicure is performed dry for a cleaner, longer-lasting result and includes a gentle cuticle exfoliation using professional, high-grade drill bits. This extra care helps maintain healthy nails and gives you a smooth, polished finish that feels as good as it looks. Disclaimer: Nail repair is not included in standard services and may be added if needed to ensure proper structure and longevity. --- Service Time Listed service times are estimates. ✨ Service time accounts for nail condition, consultation, intricate designs, and previous products may affect appointment time. Additional time or fees may apply if an existing product was not applied by me. Additional charges may apply for complex nail art or multiple colors. --- Optional Add-Ons for Your Nail Services: To ensure your nails look and feel their best, additional time may be needed for certain services: Extended Cuticle Care: +5–10 minutes for extra softness and precision. Shaping Corrections or Nail Repair: +5 minutes to adjust shape or repair minor nail damage. Removal of Old Product: +10–15 minutes to safely remove previous polish, gel, or overlays. Your technician will advise if any add-ons are recommended, and appointments. --- Right to Refuse Service We reserve the right to refuse service to anyone: With contagious nail conditions or open wounds Demonstrating inappropriate behavior Arriving more than 10–15 minutes late Who may compromise the safety, comfort, or experience of other clients --- We are closed only on these holidays: New Year’s Day, Easter Sunday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. --- We appreciate your understanding and cooperation! Your relaxation, safety, and satisfaction are our top priorities. If you have any questions, please don’t hesitate to reach out to your manicurist, Kita, by phone or email. 💗